Last updated on 8th July 2022

1. Introduction

Ryugaku@UK (留学@UK) (“we”, “us”, or “our”) is a trading name of JAPAN AT UK LMITED, a limited company registered in England and Wales.



Trading Name in the English language: Ryugaku@UK

Trading Name in the Japanese langauge: 留学@UK

Company Number (England and Wales): 08311431

VAT Number: GB 159043703

Registered office: 8 Station Parade, Uxbridge Road, London W5 3LD United Kingdom


We operate the website (the “website”).

This Privacy Policy explains how your personal data is collected and used.

By using this website, you agree to this Privacy Policy.

2. Data Controller

JAPAN AT UK LIMITED is the Data Controller for the personal data we process, unless otherwise stated.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights relating your personal data, please contact us by post, email and phone:


Postal address:

8 Station Parade,
Uxbridge Road,
W5 3LD
United Kingdom


Email address: [email protected]


Telephone Number: +44 (0)20 8992 9302

3. The information we hold about you

  • Information submitted through our website
  • For example when you contact us through our website, in person, by email, by post, by phone, via social media, via text including messaging apps, and provide details such as your name, email address, telephone number, Skype name, LINE ID, date of birth, your interests in our services.

    It is important that the personal data we hold about you is accurate and current.


    We do not generally seek to collect any individual’s Special Category Data, which is more sensitive and so needs more protection, for example, information about an individual’s race, ethnic origin, politics, religion, trade union membership, genetics, biometrics where used for ID purposes, health, sex life or sexual orientation, nor do we collect an individual’s information about criminal convictions and offences.


    Where we later need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you, for example, to provide you with our services.


  • Children’s privacy
  • We do not knowingly collect personal data from anyone under the age of 13, or equivalent minimum age depending on jurisdiction (“children”).

    If you are a parent or legal guardian and you are aware that your children have provided us with personal data, please contact us.

    If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

    4. How we collect your personal data

    We collect your personal data using different methods including:


  • Direct interactions
  • You may give us your personal data by filling in forms or by corresponding with us by post, email, phone or otherwise.

    This includes when you correspond with us, request marketing to be sent to you, request information from us, or give us some feedback.


  • Automated technologies and interactions
  • We use cookies to track the activity on our website and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier.

    Cookies are sent to your browser from a website and stored on your device.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.


    The cookies currently in use on our website are as follows:

    Cookie nameClassificationProviderPurposeExpiryType
    CLIDStatisticsMicrosoft CorporationStores information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.1 yearHTTP Cookie
    _clckStatistics1 yearHTTP Cookie
    NIDStatisticsGoogle LLCStores information about your preferences. 6 monthsHTTP Cookie
    _gaStatisticsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP Cookie
    _gcl_auStatisticsThrottles request rate.1 dayHTTP Cookie
    _gidStatisticsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTP Cookie
    _hp2_id.#StatisticsHeap, Inc.Tracks user behaviour on the website.2 yearsHTTP Cookie
    _hp2_ses_props.#Statistics2 yearsHTTP Cookie Inc.Recognises the visitor, in order to optimise the chat-box functionality.29 daysHTTP Cookie
    collect_chat_page_loadPreferences29 daysHTTP Cookie
    personalization_idPreferencesTwitter, Inc.Measures the performance of advertising campaigns through Twitter, across different browsers and devices used by a visitor. 2 yearsHTTP Cookie
    pll_languageNecessaryWP SYNTEXRemembers the language selected by the visitor when they come back to visit our website again.1 yearHTTP Cookie


  • Third parties or publicly available sources
  • We may receive your personal data from various third parties and public sources as Technical Data from:

    (i) analytics providers such as Google based outside the European Union (EU)

    (ii) search information providers such as Google based inside or outside the EU

    (iii) social media where your personal data is indirectly given to us, when you engage with our social media accounts, such as Facebook, Twitter and Instagram, through the use of platforms, depending on the settings or the privacy policies of these social media and platforms’ messaging services.


    To change the settings, please refer to their privacy policies.

    5. How we use your personal data

    We will only use or process your personal data when the law allows us to and to provide support for services you have requested.

    We also use your personal data for administrative purposes, such as accounting, or to inform you of any updates and/or changes to services or policies.

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

    If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    6. How long we keep your personal data

    We will only keep your personal data for as long as reasonably necessary for the relevant activity, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    In general, your personal data will be stored for the duration of your relationship with us, plus 5 years.

    7. Disclosers of your personal data

    We may have to share your personal data with parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

    Alternatively, we may seek to acquire other businesses or merge with them.

    If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

    We require all parties with whom we share data to respect the security of your personal data and to treat it in accordance with the law.

    We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    8. International transfers

    We do not transfer your personal data collected from our website outside the EU, unless the Data Processor is located in the countries and territories which are recognised as providing adequate protection by the European Commission, on the basis of the General Data Protection Regulation (EU) 2016/679.

    9. Personal data security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

    In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

    They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    10. Marketing

    You may receive marketing communications from us if you have contacted us or requested information from us.

    You can ask us to stop sending you marketing messages at any time by contacting us.

    11. Your legal rights

    You have rights under the data protection laws in relation to your personal data, including to:


  • Request access to your personal data (known as a subject access request or SAR)
  • This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.


  • Request correction of your personal data
  • This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.


  • Request that we erase your personal data
  • This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

    You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

    Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.


  • Object to processing of your personal data
  • This is applicable to your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

    You also have the right to object where we are processing your personal data for direct marketing purposes.

    In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.


  • Request that we restrict the processing your personal data
  • This enables you to ask us to suspend the processing of your personal data in the following scenarios:

    (i) if you want us to establish the data’s accuracy

    (ii) where our use of the data is unlawful but you do not want us to erase it

    (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims

    (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.


  • Request the transfer of your personal data
  • We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

    Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


  • Withdraw your consent to us processing your personal data
  • This is applicable where we are relying on consent to process your personal data.

    However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

    If you withdraw your consent, we may not be able to provide certain products or services to you.

    We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us.


    Please note that whilst you will not normally have to pay a fee to access your personal data (or to exercise any of the other rights), we may charge a reasonable fee if your request is unfounded, repetitive or excessive.

    Alternatively, we may refuse to comply with your request in these circumstances.

    In order to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights) we may need to request specific information from you.

    This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

    We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month.

    Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.

    In this case, we will notify you and keep you updated.

    12. Changes to this Privacy Policy

    We will post any changes we make to our Privacy Policy on this page.

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